The routine work, done the same way every time.
Connect the systems your team already uses and take the repetitive, forgettable steps off people's hands.
Useful when the process works, but only because someone remembers to do it.
Illustrative system example · fictional product and data · not client work
Automation monitorRELAY · illustrative system, fictional data
You may need this when
Some of this probably sounds familiar.
- People copy the same information between two systems every week.
- A recurring task depends on one person remembering it.
- When something fails, you find out from a customer.
- Month-end involves exporting, reformatting and re-uploading the same files.
- Two systems disagree, and nobody can say which one is right.
What we could build
Work that runs itself, and tells you when it cannot.
Automating the boring path is only half of it — the valuable half is what happens when the boring path fails.
- System-to-system integrationYour tools kept in step without anyone re-keying data.
- Scheduled workflowsRecurring work that runs on time without a reminder.
- Document handlingFiles received, validated, filed and acted on automatically.
- Exception alertingA person told when a run fails, with enough context to fix it.
- Human approval gatesDeliberate stops where a decision should not be automatic.
- Reconciliation checksTwo systems compared, and differences surfaced rather than buried.
See an example
What happens when the automation hits something unexpected.
Run the workflow. The happy path is the easy part — watch what the system does when one record does not validate.
Shown as a completed run. The step controls need JavaScript, so they are not offered here.
- ScheduleNightly run started. 214 supplier records pulled from the depot feed.
- System213 records validated. 1 rejected: missing VAT number on Northgate Supplies Ltd.
- System213 records written. Exception raised to the Ops queue with the failing field named.
OutcomeThe run has not started. Nothing has been changed in either system.
OutcomeThe 213 good records are not held up by the one bad one, and a person is told exactly what to fix.
Illustrative system and fictional data. Not client work.
Automation that only handles the happy path moves the problem rather than solving it. The exception route is the part worth building.
What you receive
Work that happens without you watching it.
- Working integrations or scheduled jobs running in your environment
- An exception route so failures reach a person with context
- A run history showing what happened and when
- Documented triggers, schedules and credentials handling
- Agreed source code, data and infrastructure handed over according to the project scope and terms
- Handover documentation and any agreed support arrangements
Technical depth
Interfaces
REST, webhooks, SFTP or database-level integration, chosen by what the systems on both ends actually support.
Reliability
Idempotency keys where a repeated delivery must not duplicate work, with retry and backoff on transient failures.
Queues
Durable queuing where work must survive a restart, so a run can resume rather than start again.
Observability
Run history, structured logs and alerting routed to somewhere a person will actually see it.
Safety
Dry-run modes, record limits and explicit approval gates on anything with a financial or contractual consequence.
Credentials
Secrets held outside the codebase, with rotation and least-privilege access to each connected system.
Often combined with
What usually sits next to this.
- Software & systems →When the process needs a system to run inside, not just a script.
- Data & analytics →When the data being moved should also be reported on.
- AI for business →When the uncertain cases need assistance rather than a fixed rule.
Tell us which job nobody wants to do.
Describe the task, who does it now, and what happens when they are away.